wisebet.ph Privacy Policy

1.1 wisebet.ph is committed to protecting the privacy and personal data of all Filipino players who use our platform. We understand that trust is the foundation of any relationship between a player and an online gaming platform, and we take our data protection obligations seriously.

1.2 This Policy applies to all personal data collected through the wisebet.ph website, mobile platform, customer support channels, and any other touchpoints through which you interact with wisebet.ph. It should be read alongside our Terms & Conditions, which govern your use of the platform.

1.3 wisebet.ph processes personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines.

2.1 For the purposes of the Data Privacy Act of 2012, wisebet.ph is the personal information controller responsible for your personal data collected through the platform.

2.2 If you have any questions about how wisebet.ph processes your personal data, or if you wish to exercise any of your rights as a data subject, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

3.1 wisebet.ph collects the following categories of personal data:

Identity Data:

• Full legal name as it appears on a government-issued ID;
• Date of birth (for age verification — you must be 21 or older);
• Nationality and country of residence;
• Government-issued identification number (e.g., PhilSys ID, passport, driver's licence).

Contact Data:

• Email address;
• Philippine mobile number;
• Residential address (for KYC verification purposes).

Financial Data:

• GCash or PayMaya / Maya account details (mobile number only — we do not store PINs or passwords);
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank);
• Debit card details (card number, expiry — stored in tokenised form only);
• Transaction history, deposit and withdrawal records.

Technical & Usage Data:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Login timestamps and session duration;
• Pages visited, games played, and betting activity on the platform.

Communications Data:

• Records of your communications with wisebet.ph customer support;
• Feedback, complaints, and survey responses.

4.1 wisebet.ph collects personal data through the following means:

• Direct interactions — data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or responding to surveys;
• Automated technologies — data collected automatically when you access the platform, including cookies, web beacons, log files, and similar tracking technologies (see Section 8);
• Third parties — data received from identity verification providers, payment processors, and fraud prevention services engaged by wisebet.ph to support our operations.

5.1 wisebet.ph uses your personal data for the following purposes:

• Account management — to create, maintain, and administer your wisebet.ph account, including verifying your identity and age (21+) at registration and on an ongoing basis;
• Service delivery — to process deposits and withdrawals, settle bets, award bonuses, and provide all features of the wisebet.ph platform;
• KYC and AML compliance — to fulfil our Know Your Customer and Anti-Money Laundering obligations under Philippine law, including verifying the source of funds where required;
• Customer support — to respond to your enquiries, resolve disputes, and improve our support services;
• Responsible gaming — to monitor your gaming activity for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools;
• Security and fraud prevention — to detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other illegal activity;
• Platform improvement — to analyse usage patterns and improve the functionality, performance, and user experience of wisebet.ph;
• Marketing communications — to send you promotional offers, bonuses, and updates about wisebet.ph, where you have consented to receive such communications. You may opt out at any time.

6.1 wisebet.ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity — processing is necessary to perform our contract with you (i.e., to provide the wisebet.ph gaming services you have registered for);
• Legal obligation — processing is necessary to comply with our legal obligations under Philippine law, including KYC, AML, and PAGCOR regulatory requirements;
• Legitimate interests — processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests;
• Consent — for marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

7.1 wisebet.ph does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors — GCash, PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals;
• Identity verification providers — third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements;
• Game software providers — game developers and content providers whose games are available on the wisebet.ph platform, to the extent necessary to deliver those games;
• Regulatory authorities — PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory mandate;
• Law enforcement — Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or other legal process;
• IT and security service providers — cloud hosting, cybersecurity, and platform infrastructure providers engaged by wisebet.ph, all of whom are contractually bound to process data only on our instructions and in accordance with applicable data protection law.

7.2 All third parties with whom wisebet.ph shares personal data are required to implement appropriate technical and organisational security measures and to process personal data only for the specified purpose.

8.1 wisebet.ph uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and analyse usage patterns. The following types of cookies are used:

• Strictly necessary cookies — essential for the platform to function. These cannot be disabled as they are required for login sessions, security, and core functionality;
• Performance cookies — collect anonymised data about how players use the platform to help us improve performance and user experience;
• Functional cookies — remember your preferences (e.g., language, display settings) to personalise your experience;
• Marketing cookies — used to deliver relevant promotional content. These are only set with your consent.

8.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the wisebet.ph platform.

9.1 wisebet.ph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data at rest, including financial information;
• Tokenisation of payment card details — we never store raw card numbers;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Multi-factor authentication for account access.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, wisebet.ph will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10.1 wisebet.ph retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory requirements. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years;
• Marketing consent records are retained until consent is withdrawn and for one (1) year thereafter.

10.2 When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, wisebet.ph will securely delete or anonymise the data.

11.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by wisebet.ph:

• Right to be informed — the right to know what personal data we collect and how we use it (as set out in this Policy);
• Right of access — the right to request a copy of the personal data we hold about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability — the right to receive your personal data in a structured, commonly used format;
• Right to withdraw consent — where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

11.2 To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to your request within fifteen (15) business days. We may need to verify your identity before processing your request.

11.3 If you believe that wisebet.ph has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

12.1 wisebet.ph does not knowingly collect, use, or disclose personal data from individuals under the age of 21. Age verification is conducted at registration and may be repeated at any time during the account lifecycle.

12.2 If you are a parent or guardian and believe that your child under 21 has provided personal data to wisebet.ph, please contact us immediately at the details provided in Section 14 so that we can take appropriate action.

13.1 wisebet.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision will always be displayed at the top of this page.

13.2 Where changes are material, wisebet.ph will notify registered players by email or via an in-platform notification prior to the changes taking effect. Your continued use of the platform following notification of changes constitutes your acceptance of the revised Policy.

14.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wisebet.ph, please contact our Data Protection Officer: